Wood-look overlay garage doors

Frequently asked questions

Shoreline

• What makes shoreline doors different from wooden garage doors?

  Shoreline doors have the appearance of wood without the maintenance – giving you authentic beauty without rot, warping, or regular staining.

• How durable are Shoreline doors?

  Built with 2.5-inch thick, 2-sided steel construction (27 gauge) and polyurethane insulation, shoreline doors are have superior strength and thermally efficiency.

• Will the overlay peel over time?

  C.H.I. uses high-performance adhesives to laminate the overlays to steel sections. Shoreline overlays carry a 3-year warranty, and door sections have a limited lifetime warranty. The overlays are engineered to withstand harsh weather including moisture, humidity, and UV exposure.

• Can shoreline doors handle extreme weather?

  Yes. The steel construction provides excellent structural integrity while polyurethane insulation and composite overlays withstand moisture, humidity, UV rays, and temperature extremes. The thickness of steel and high R-value will maintain stable garage temperatures year-round.

• How realistic does the wood grain look?

  Very! We created our woodtones using natural wood variations, knots, and grain patterns for authenticity. Order a free sample to see for yourself.

Purchasing

• Can I buy products directly from you?

  All C.H.I. doors, replacement parts, and accessories are sold through our network of C.H.I. dealers. They’re dedicated professionals who install and service our doors with the same quality and workmanship we use to manufacture them. Find a local dealer.

Paint

• How should I paint my door?

  Most of our doors come painted, but if you’d like to paint an unfinished door or give a pre-painted door another coat, please read our guide for detailed instructions. The painting method varies significantly depending on the material your garage door is made from, so choose the method that matches the material.

• Where can I find touch-up paint for my door?

  Your local C.H.I. dealer can provide you with touch-up paint for every standard door color.

• How do I touch up my Accents Woodtones door?

  Touch-up kits are available for each of our Accents Woodtones. Please contact your local C.H.I. dealer for touch-up paint. Find a local dealer.

• Where can I find paint formulas for my C.H.I. door?

  We work with Sherwin-Williams Paints to determine our color formulas and recommend paint for each standard door color. Download the color formulas worksheet for more information.

• Can I order my C.H.I. door in a custom color?

  Yes! We offer in-house powder coating in 188 colors. We can also color match and create custom colors – this may increase lead times and cost, but your local dealer will be able to confirm. Availability varies by model. Get in touch with your local dealer to find out more.

Warranty

• What’s the warranty for my C.H.I. door?

  We provide a limited lifetime warranty on our doors. This varies by model. You can find more information on our warranty page.

• Do I need to register my door for the warranty?

  No, you don’t need to register your door. All the information necessary for a successful warranty claim can be found on your original purchase receipt. Claims are processed using the door code assigned to your door when it is ordered.

• How do I submit a warranty claim?

  To submit a warranty claim, please contact your local dealer.

Energy

• Does my door qualify for a tax credit?

  No – the tax credit for purchasing insulated garage doors expired on December 31, 2010.

• How do I obtain LEED documentation for my door?

  If you require LEED documentation, your local dealer will help you.

Installation/operating

• My door is not functioning properly. Who do I contact?

  We’re sorry to hear you’re having problems with your door. Please contact your local dealer who’ll be happy to arrange a service to assess the problem.

Financing options

• Can I buy a door on finance?

  Yes. We offer simple, convenient financing for homeowners. Your local dealer can talk you through financing options.

Openers

• What brand of residential openers do you offer?

  We’re proud to offer residential openers from LiftMaster and Linear.

• How do I get my opener serviced?

  Please contact your local dealer for service on openers purchased from C.H.I. Overhead Doors.

Wind load

• Do you offer wind load products that meet Miami-Dade certification requirements?

  We offer a variety of wind load products and continue to expand our offerings in this area, but we don’t currently hold Miami-Dade certifications.